I urge Binance to take proactive steps to resolve this widespread issue promptly.īinance P2P is fine when both parties do their part properly and there is no fraud involved. Therefore, providing a case ID doesn't address the larger problem at hand. It's important to note that this issue is affecting not just me, but numerous individuals in the same situation. Reply for Binance: I've opened at least 10 cases, and each time I've received the same response: the funds are with Paysafe, contact them directly.
My hope is that this review serves as a reminder to both companies that customer satisfaction should be a top priority, and ping-pong between customer support teams is not an acceptable approach to problem-solving. It is essential that they work together to provide solutions rather than leaving their customers in a state of uncertainty and financial distress. In light of this ongoing ordeal, I urge Binance and Paysafe to improve their communication channels and take responsibility for the issues their users face. This experience has eroded my trust in both companies and has left me seeking alternatives for my cryptocurrency needs. The lack of clear communication and accountability between Binance and Paysafe is not only disappointing but also detrimental to users like myself who depend on their services. Instead, I find myself caught in a never-ending loop of customer support redirection. As a customer, I expected a more straightforward and cooperative approach to resolving issues. This experience has been incredibly frustrating and disheartening. Meanwhile, I am left in financial limbo, unable to access my funds or gain clarity on why this situation persists. What I am facing is a vicious cycle of redirection, with neither Binance nor Paysafe taking ownership of the problem. However, Paysafe's response mirrored Binance's, directing me back to Binance for assistance with this matter. Following their advice, I diligently contacted Paysafe, expecting a swift resolution. To my dismay, their response was to contact Paysafe directly for resolution.
Alarmed and seeking answers, I reached out to Binance's customer support for assistance. The issue began when I noticed a significant fund hold within my Binance account, linked to my Paysafe account. My experience with Binance has taken an unfortunate turn, marked by a frustrating game of ping-pong between Binance and Paysafe. Pathetic - & so unprofessional.įrustrating Ping-Pong Between Binance and Paysafe In any event, saying that Visa, Mastercard, UK banks, international banks are not available options is ludicrous!! I just moved my entire portfolio to another platform. Binance is such a crooked operation!! REPLY TO BINANCE: I tried your “solution” which does NOT work. Please change a card and try again (RC000007). 3) Unable to Process The issuing country of this card is not supported. Please try again with a different payment method or select another currency. Please change another card with different processor and try again (RC000005) 2) Service Not Available Based on our Internal Policy, this service is not available for your account. Regardless of what option I clicked to pay into (Mastercard, Visa, overseas Visa and even my Binance cash balance), it came up with the following excuses: 1) Card number is not supported The processor of cards (visa, master) you are using is not supported. SCAM!! Easy to deposit funds but IMPOSSIBLE to sell. SCAM! Binance is such a crooked operation!!
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